Warranty Policy

1. Warranty Period

• For all products where warranty applies, a warranty sticker is placed on the product itself.

• The warranty is valid for the specific period mentioned on the sticker from the date of purchase (e.g., 7 days, 3 months, 6 months, 1 year, etc.).

• The warranty coverage will remain for as many days as written on the sticker.

2. Warranty Sticker Conditions

• The product box and the warranty sticker on the box must remain intact and readable.

• If the warranty sticker on the product box is torn, erased, or tampered with, the warranty will be considered void.

• Under no circumstances can a sticker be transferred to another product.

3. What Does the Warranty Cover?

You will receive free service or replacement for the following issues:

• Manufacturing Defect: If any internal part of the product has a factory fault.

• Power Failure: If the product suddenly does not turn on under normal use after opening.

• Screen or Built-in Component Defect: If the screen shows dots, lines, or functions fail under normal use (without physical damage).

• Battery or Charging Port Issue: If the battery drains unusually fast or the charging port fails under normal use (without liquid or physical damage).

4. Cases Where Warranty Does NOT Apply

The warranty will not be valid in the following cases, and service charges will apply:

• If the product has cracks, stains, damage from dropping, or any physical damage.

• Liquid damage – water or any other liquid inside the product.

• Unauthorized repair – the device has been opened or repaired by a local shop.

• General voltage issues (power surge) or use of an incorrect charger.

• Damage from natural disasters (flood, lightning, fire) or theft/robbery.

• If the product box and the warranty sticker on the box are missing or damaged.

5. How to Claim Warranty

👉 Step 1: Take a clear photo of the warranty sticker on the product.

👉 Step 2: Within the warranty period, contact us on our Facebook Page / WhatsApp / Email with your order ID and problem description.

👉 Step 3: You must send the product to our address. To claim warranty, you must submit the box and all accessories.

👉 Step 4: Our technician will inspect the product and inform you if the warranty applies.

👉 Step 5: If covered, we will repair or replace the product for free and send it back.

⚠️ Caution: Pack the product carefully when returning. Any new damage during transport will be your responsibility.

6. Replacement Policy

• If the same issue is not solved after multiple repair attempts (maximum 2 times) , a replacement will be provided.

• Only 1 replacement is allowed during the entire warranty period.

• The replacement product will carry the remaining warranty period from the original sticker.

• Replacement or resolution of the problem may take 3–4 weeks. You must agree to this timeframe before placing your order.

7. No Money-Back Guarantee

We do not offer refunds. Only repair or replacement with an equivalent product (subject to supply and stock availability).

8. Contact Us

For any warranty-related issue, reach out to us:

• 📧 Email: support@gadgetnest.com.bd
• 📞 WhatsApp/Phone: +8801567820016
• 🏢 Address: House: 22, Road: 04, Satmosajid Housing, Mohammadpur